Business Telecommunications: BT Cloud Voice via Connection Worx
Hosted VoIP telephony for businesses in Preston, Lancashire and across the UK. Work from anywhere, keep your numbers, and future-proof your business telecommunications ahead of the PSTN switch-off.
Cloud telephony, delivered the Connection Worx way
BT Cloud Voice is a fully hosted VoIP platform built for office, hybrid and remote teams across Lancashire and the UK. Instead of a physical phone line into your premises and a PBX in a cupboard, your business telecommunications are delivered over your internet connection and managed in the cloud. That means no on-site hardware to maintain, flexible call routing, and the freedom to take your number with you wherever you work.
As an authorised BT supplier, Connection Worx supplies genuine BT Cloud Voice services, contracted, installed, billed and supported by BT, while adding a personal, account-led layer of guidance on top. We help you choose the right call plan, design your call routing, port your existing numbers, and review your setup over time so it keeps working as your business changes. We receive commission for BT services supplied via Connection Worx, and you get an extra layer of contact and support that BT alone does not provide.
Watch BT Cloud Voice in action
A quick overview of how Cloud Voice works and what it can do for your business.
Choose the right BT Cloud Voice handsets
From essential desk phones for home workers to executive touchscreen models, we help you pair every team member with the ideal IP phone.
4 LinesT34W
Ideal for: Home workers, Small offices
Compact, reliable desktop phones ideal for low-to-medium call volumes and home office setups.
12 LinesT73W
Ideal for: Reception, Admin, Mid-volume
Feature-rich business IP phone with high-definition voice clarity and expanding line key options.
16 LinesT74W
Ideal for: Managers, Power users
High-resolution colour display with quick-dial programmable keys and dual USB ports for expansion.
16 LinesT87W / T54W
Ideal for: Executives, Senior staff
Top-tier touchscreen IP phone delivering executive-level clarity, bluetooth headset support, and tiltable display.
Cordless LinesW73P / W73H DECT
Ideal for: Warehouse, Mobile staff, Roaming
Rugged DECT cordless handset and base station for staff on the move, with crystal-clear HD voice and all-day battery life.
What Cloud Voice gives you
Six reasons businesses choose BT Cloud Voice through Connection Worx, from ditching on-site hardware to staying connected on the move.
Features included with Cloud Voice
A practical set of call management and collaboration tools, all configured to match how your business actually works.
Voicemail-to-Email
Voicemails delivered straight to your inbox as audio files, so you never miss a message.
Hunt Groups & Call Routing
Route calls to the right people or teams, with ring-all, longest-idle, and round-robin options.
Auto-Attendant
A professional greeting that guides callers to the right department or extension automatically.
Mobile & Desktop Apps
Softphone apps let your team make and take business calls from any device, anywhere.
Call Forwarding & Divert
Forward calls to mobiles, colleagues, or external numbers when you are away from your desk.
Call Recording (Selected Plans)
Record calls for training, compliance, and quality assurance, with secure storage and playback.
How it works
From first conversation to go-live and beyond, here is how we get your business onto Cloud Voice without the headache.
Review Your Current Setup
We look at how calls flow through your business today, what you are paying, and where there is risk or waste. No obligation, just a clear picture of your options.
Design The Right Solution
We map out the right Cloud Voice call plan, features, and routing for your team, whether you are a single site or spread across multiple locations.
Port Your Numbers
We manage number porting with BT so your existing business numbers come across smoothly, with minimal disruption to your day-to-day operations.
Go Live & Ongoing Support
BT installs and supports the service, while Connection Worx stays on hand as your single point of contact for changes, reviews, and future growth.
We do the heavy lifting so your phones just work
Connection Worx is genuinely hands-on with every Cloud Voice build. We do not just place an order and walk away. With your authorisation, we can help manage your Cloud Voice portal on your behalf, taking care of user setup, call routing changes, and day-to-day adjustments so your team never has to wrestle with the admin.
We can even have your handsets delivered to our head office first, where we pre-configure and test every single one before shipping them on to you. That way, when your phones arrive they are ready to work straight out of the box the moment you plug them in. No fiddly setup, no call to support, no fuss.
Want us to handle the setup end to end? Ask for more info
- Portal managed on your behalf, with your authorisation
- Handsets delivered to us first, pre-configured and tested
- Ready to work straight out of the box when deployed
- A single, accountable Connection Worx contact throughout
Why get Cloud Voice through Connection Worx?
You get genuine BT Cloud Voice, backed by BT's installation and support, plus a dedicated Connection Worx contact who understands your business and stays with you for the long haul.
- Authorised BT supplier, genuine BT services
- Account-led guidance, not just a sale
- Number porting managed end to end
- Call routing designed around your team
- Ongoing reviews as your business grows
- A single point of contact across services
Find a BT Business guide
Search official BT Business help guides and support for products like Smart Hub 2, Smart Hub 3, Cloud Voice, Cloud Voice Express, Complete Wi-Fi, Complete Wi-Fi Plus and more.
Ultra Broadband Guide
Getting started with BT Broadband Ultra, Cisco Meraki security and managed network setup.
Smart Hub 2 Guide
Set up and use your BT Business Smart Hub 2, including positioning, lights and troubleshooting.
Smart Hub 3 Guide
Get started with the BT Business Smart Hub 3, the latest hub with improved Wi-Fi and speed.
Complete Wi-Fi Guide
How to set up and use Complete Wi-Fi to get a strong, reliable signal throughout your premises.
Complete Wi-Fi Plus Guide
Set up Complete Wi-Fi Plus for extended coverage and the strongest possible signal across your building.
Hybrid Connect 4G Backup Guide
Keep your business online with Hybrid Connect 4G backup that switches in automatically if your broadband drops.
Cloud Voice Guide
Getting started with BT Cloud Voice, including handsets, the portal, calling features and admin setup.
Cloud Voice Express Guide
Set up and manage BT Cloud Voice Express, the quick-start hosted phone service for small businesses.
BT Business App Guide
Manage your account, bills, Wi-Fi security controls and faults from the BT Business App.
Static IP Address Guide
How to use your static IP address with BT Business Broadband for remote access, hosting and VPNs.
BTnet Leased Line Guide
Getting started with BTnet dedicated internet access and Ethernet leased lines for mission-critical connectivity.
5G Business Broadband Guide
Set up and use BT 5G Business Broadband as a flexible, quick-to-deploy connectivity option.
Guides open directly on business.bt.com. Need a hand understanding which guide applies to you? Ask us.
Cloud Voice FAQs
Let's have a conversation.
Use our contact form or book a meeting. We also have a separate coaching and well-being side of the business. Visit our coaching and well-being website here.
Ready to move to Cloud Voice?
Whether you are planning for the PSTN switch-off, outgrowing your current phone system, or just want a clearer picture of your options, we will help you find the right path forward.