Last updated: August 2026

1. Who We Are

Connection Worx Group Ltd (Company No 16914016, ICO Registration Ref ZC113821) is the data controller for the personal data you provide to us. We are a UK-based business headquartered in Lancashire, providing connectivity, cyber security, business services, digital enablement and people & performance support to organisations and individuals.

If you have any questions about how we handle your data, or wish to exercise any of your rights under UK GDPR, please contact us at:

Email: hello@connection-worx.com
Phone: 03333444808
Office hours: 9am–5pm Monday to Friday

2. Information We Collect

We may collect and process the following categories of personal data:

Contact details: name, email address, phone number, business address, and any other information you choose to share when you contact us, complete a form, or use our services.
Enquiry details: information about the areas or subjects you'd like us to contact you about, and any message or context you provide.
Account & service data: information relevant to the services we provide or facilitate, such as connectivity estate details, BT account information (where you have authorised us to request it), and service preferences.
Technical data: IP address, browser type, device information, and usage data collected when you visit our website, including via cookies and similar technologies.
Marketing preferences: your consent status for receiving marketing communications from us.

3. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Consent (Article 6(1)(a)): where you have given us clear consent to process your data, for example by consenting to marketing communications or by submitting a contact form with GDPR consent.
Contract (Article 6(1)(b)): where processing is necessary to take steps before entering into a contract or to deliver services you have requested.
Legal obligation (Article 6(1)(c)): where we are required to process data to comply with legal or regulatory obligations.
Legitimate interests (Article 6(1)(f)): where processing is necessary for our legitimate business interests, such as responding to enquiries, improving our services, and ensuring security, provided these do not override your rights.

4. How We Use Your Information

We use your personal data to:

Respond to your enquiries and provide the information or support you have requested.
Provide, manage and improve our services, including connectivity reviews, BT Business Services support, cyber security guidance, digital enablement, and consultancy.
Process connectivity estate reviews and act on your behalf with BT or other providers where you have authorised us to do so (e.g. via an Estate Review Disclosure Form).
Communicate with you about your enquiry, service, or account.
Send you marketing communications where you have given us explicit consent to do so.
Maintain records for legal, accounting, and regulatory compliance purposes.
Ensure the security of our systems, website and services.

5. Marketing Communications

We will only send you marketing communications (such as newsletters, insights, or offers) if you have given us explicit consent by ticking the marketing consent box on our contact form or otherwise opting in. You can withdraw your consent at any time by emailing hello@connection-worx.com, clicking the unsubscribe link in any marketing email, or contacting us using the details in Section 1.

If you do not consent to marketing, we will still process your personal data to respond to your enquiry and provide any services you have requested.

6. Sharing Your Information

We may share your information with trusted partners and service providers who help us deliver our services, including:

BT partner channel back-office teams, where you have authorised us to request or manage BT services on your behalf.
Trusted referral partners, for services such as business energy reviews, where we connect you with specialist partners. We will only share the information necessary to facilitate the introduction.
Service providers and platforms, such as CRM, email, booking, and analytics providers that help us operate our business.
Legal or regulatory bodies, where required by law.

We do not sell your personal data.

7. International Transfers

We primarily process and store your data within the UK. Where any service providers we use are based outside the UK, we ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements or reliance on adequacy regulations, to protect your data in line with UK GDPR.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Specifically:

Enquiry data: retained for the duration of the enquiry and any resulting service relationship, plus a reasonable period thereafter for reference.
Marketing consent records: retained until you withdraw consent, after which we will stop sending marketing communications and remove your data from our marketing lists.
Service & contract data: retained for the duration of the service relationship and for the period required by law or contract.
Technical/usage data: retained for a limited period in accordance with our cookie and analytics settings.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of access: you can request a copy of the personal data we hold about you.
Right to rectification: you can ask us to correct inaccurate or incomplete data.
Right to erasure: you can ask us to delete your personal data in certain circumstances.
Right to restriction: you can ask us to restrict processing of your data in certain circumstances.
Right to data portability: you can request a copy of your data in a structured, machine-readable format.
Right to object: you can object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent: where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.
Right to lodge a complaint: if you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

To exercise any of these rights, please contact us at hello@connection-worx.com.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. This includes secure storage, access controls, encryption where appropriate, and regular reviews of our data handling practices. As a cyber security-aware organisation, we apply layered protection principles to our own systems.

11. Cookies

Our website may use cookies and similar technologies to improve your experience, analyse website traffic, and remember your preferences. You can control cookies through your browser settings. We categorise our cookies as follows:

Essential cookies: required for the website to function correctly.
Analytics cookies: help us understand how visitors use our site so we can improve it.
Marketing cookies: used only where you have given consent, to deliver relevant content and communications.

12. Children's Privacy

Our services are designed for businesses, organisations and individuals seeking professional support. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a child, please contact us and we will take steps to delete it.

13. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals. Any AI or automation tools we use are designed to assist our team in providing services, not to make automated decisions about you.

14. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

15. Contact

If you have any questions about this Data Privacy Policy, wish to exercise your data rights, or would like to make a complaint about how we handle your data, please contact us:

Email: hello@connection-worx.com
Phone: 03333444808
WhatsApp: 07346 007177
Office hours: 9am–5pm Monday to Friday
Company: Connection Worx Group Ltd, Company No 16914016, ICO Registration Ref ZC113821

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.